[bogomipz]

>"There only service distinction is which app you use to book the ride, the inventory and employees are all the same."

The one area where I have been able to draw a distinction and for me this is the most important is customer service. When I have had issues with Uber I found the customer service to be completely worthless. It seem to consist of nothing more than canned email responses from a support center in India. Case in point I had a psychopath Uber driver who kicked me out of car at night and left me on the side of the road when I asked if they could turn on the air conditioning because there was a heatwave. Despite my persistence I was never able to get anything more than a canned email response of "Uber upholds our drivers to the highest standards ..." Every email I sent asking if they could please escalate this as it was serious issue resulted in a new canned email response signed by a different employee name.

Lyft by contrast on the two occasions that I had a somewhat serious issue responded to me by having a customer service representative call me and ask me further details.

For me this matters much more than the fare differential at any given time. In my experience Uber/Lyft feels increasingly more like a race to the bottom and this distinction has become more important to me.