[pgeorgi]

"not Germany" may be the keyword: Taxis in Germany are part of the public transportation network and as such part of a regulatory system.

For example, they can't make up their own prices (neither higher nor lower).

There are few taxi companies with more than 20 cars, and most seem to gravitate around 3 cars. Such a company doesn't build "its [own] app".

If your entire operation is controlled by the (county) government, it seems to make sense to ask that government for help. But they didn't even do that: Courts are independent.