[techsupporter]

I would have stayed with Flickr post-acquisition and likely even upgraded to a Pro account out of a sense of support.

That all went out the window when SmugMug decided to force a mandatory binding arbitration clause on its users, just like Verizon wanted to do to users who remained with OATH/Yahoo. I clicked on every link and followed every process I could to make sure my logins were closed out on either side and walked away.

I expect bullshit like that from companies like Verizon but not from "a thriving, family-owned and -operated business that cares deeply about photographers." Both companies should know better but I'm making the (obviously incorrect) assumption that SmugMug values caring more about respecting its users.

> Of late, it says I can't login using Firefox. Once logged in (after setting a different User Agent), it works perfectly fine.

This is icing on the crappy cupcake.

[Hnrobert42]

Haha. I thought I was the only one swimming upstream against binding arbitration. Just last night, after reading the absurdly long Zynga ToS update, I contacted them to opt out of binding arbitration. During the whole thing, the devil on my shoulder was saying, “You’re an idiot. This doesn’t matter. Let it go.”