[cdkee]

I recently bought a camera lens from Amazon. It was listed as new, but when I received it, the lens caps for both the front and back were missing, the packaging was dirty, and so was the lens. It was obviously not new.

When I started speaking with customer support, I told them that the manufacturer had listed the lens caps as included accessories on the item's listing. The support agent told me that I didn't buy it from the manufacturer, I bought it from Amazon, so there was no guarantee for everything being included. They then went further and advised me that they personally only buy items like this from a retail store for this reason. I was flabbergasted that Amazon's own support team was telling me not to shop on Amazon.

This was one of the worst experiences I had ever had on Amazon, I returned the item and purchased it for a premium from B&H.