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by susijdjdjxa 2383 days ago
I don’t buy this claim that Microsoft has good support for all their products. If my Windows machine is running slow will Microsoft support help me? Why do my family members keep asking me for help with their computers if Microsoft support is so great?

To me, the idea of getting good support on any consumer software is laughable, and has no bearing on Google.
2 comments
ratww 2382 days ago
> If my Windows machine is running slow will Microsoft support help me?

Microsoft does offer paid support for Windows.

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freehunter 2382 days ago
Because there aren’t a lot of stories of businesses struggling to contact Microsoft over a product they’ve paid for. Yet every other month there’s an article on the front page of HN of some paying business struggling to reach Google and the only way to do it is to go viral on social media.
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yc_2345 2382 days ago
The upgrade from Windows 7 to Windows 10 had similar consequences, but this could also be a reflection of the different types of audience the two companies serve.

For example, the person who wrote this book is probably never going to post a complaint on social media:

https://www.amazon.com/Winning-Against-Windows-10-Microsoft-...

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