[btown]

Or, alternately, some automated system linking personal and work identities, a misunderstanding occurring on a personal side project of any of our developers (say, a misconfigured email send that's flagged as spammy, or someone's personal blog that's hacked and has malware uploaded)... and our entire startup going offline as a result.

It's bad enough that we use G Suite and that's vulnerable to this. But a cloud lockout, with tooling built for a specific cloud, database restores required, etc. would be a whole different level of devastating. I almost have an obligation to shareholders to steer clear of them just because of that.

[res0nat0r]

GCP has the same support model as AWS. You don't get to enter cases with either free plan, your support is posting on forums and hoping for answers. If you want to pay then you have different levels of access to varying response times.

The "Google has no support folks which can be reached" for GCP isn't applicable here.

https://cloud.google.com/support/#support-plans

https://aws.amazon.com/premiumsupport/plans/