[AGKyle]

Thanks for the feedback.

I won't pretend that we're the password manager for everyone. If we're not the right one for you then hopefully one of the dozens of others out there fit the bill.

I appreciate you taking the time to respond and let me know your opinion on this though. Thanks!

Kyle

1Password Security Team

[_jal]

I assume you have numbers showing the total number of whiners like me are an acceptable loss, but I find dropping that feature inexplicable, honestly.

[AGKyle]

To be clear, we haven't dropped anything.

We still sell licenses.

We still provide local vaults, in fact you can use them via a license (that we still sell) AND you can use them with a subscription.

Want to buy a license?

On the Mac app for instance, open it on a fresh installation. Goto the welcome screen that pops up on first launch, from the list of options choose the "Create a new Local Vault" option in the list. This will take you down the path of buying a license.

Or if you sign up for a subscription, goto advanced options and enable the option to create local vaults. You can sync these to Dropbox or iCloud if you wish, same as you always have been.

There's similar options for Windows. Though it only includes Dropbox syncing and not iCloud.

Hope that helps.

Kyle

1Password Security Team

[_jal]

I know you haven't dropped anything yet.

The Windows release and the choices your firm made about how to talk about the change have made it pretty clear where this is headed.

[AGKyle]

Sorry to say I don't think any words I'm going to say will help here. You'll just have to keep an eye on what we do I guess.

I've said elsewhere but we won't pretend to be the single password manager that works for everyone and I'm sorry if we end up being one that doesn't work for you. Hopefully one of the dozens of others out there work for you if we don't though.

Thanks for the feedback though! I certainly appreciate it and will pass along the information I've gleaned from this thread to the various people that need to see them.

Kyle

1Password Security Team

[StavrosK]

From running a service, I assume the calculation they did was simply "number of people that whine to us because they lost their self-hosted files > number of people that whine to us because we don't allow them to self-host their files".

[AGKyle]

I think this is probably the better way to look at it.

We seen a lot more "I can't access my data anymore" emails before we had our own service. Those seem to have dropped a lot, at least based on my own experience when doing support, since introducing 1Password.com.

At the end of the day, our 1Password.com solution is also more secure thanks to the Secret Key being used as well. Our local vaults are certainly secure, but 1Password.com is even more secure.

No matter what we do we will have people who don't agree with us. The best answer we can have is be able to logically explain why we have chosen to do something the way we have. Whether the user agrees or not is up to them, but we try to be able to at least explain why we chose to go a direction and hope that the explanation makes the most sense for the most people. We don't always get it right, but we certainly try our best.

Kyle

1Password Security Team

[StavrosK]

Yeah, that makes sense, though I might have kept the self-hosting feature hidden behind a wall of "you're REALLY not going to get ANY support for this" text. Then again, the maintenance might not even be worth it.

[AGKyle]

We still sell licenses, it's not super easy to find but it's there. Open the app on a new machine, on the welcome screen of options there's a "Create A New Local Vault" option, which takes you down the path of purchasing a license if one doesn't already exist.

Those on subscriptions can also still create local vaults as well. You'd have a subscription plus the option of local vaults.

So options haven't disappeared, they're all there.

That said, providing an option without support is kind of bad form. We pride ourselves on providing the best technical support we can for our users. Selling a license and then not supporting it would just not be within what we consider good business or, well, being a good developer.

So whatever we sell, we have to support.

Kyle

1Password Security Team

[StavrosK]

Hmm yeah, that's fair.

[booi]

There's a good argument that a subscription-based cloud-stored passwords isn't a good password manager for anybody.