[jimws]

These open source groups could surely use a chatbot to log the chats to some place for archival and make the archive searchable, can't they?

By the way, I find IRC/Slack good for real-time support. By nature of being real-time support, some questions get repeated over and over again. The repeition is typically mitigated by adding trivia bots to the channel that can provide answers to frequently asked questions.

The best solution I have seen for archived solutions and to avoid repetition are Stack Overflow (encourage users to post questions on SO with relevant tag) and mailing list with a mailing list archive.

[chipotle_coyote]

Are there any Slack chatbots that do that kind of logging and archiving? When I searched a couple years ago, I found several projects... and none of them worked except one (SlackArchive.io, I think), which worked for another couple months after I found it then died with, IIRC, communication from its operators that suggested Slack was cracking down on bots that were being used for this purpose. (Which is not unexpected.)