[MisterOctober]

there's a lot of evils about AWS, but even their personal/developer support account has delivered good service for me -- they've really dug in and helped me on some tough questions, and not only limited to configuration.

At the office, we have AWS business level support, which has been really excellent for troubleshooting.

[robohoe]

Agreed. Their business support has more visibility into your account than you do. They’ve been superb at finding issues fast and explaining things better than I can phrase the question.