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I love Signal, and upsell it whenever I can. Signal has its ideosyncratic parts, some of which are being worked on, others not so much. Some of the more visible ones are IMO: Signal forces users to use phone numbers; some people don't like this because they want to use multiple ephemeral usernames so they can be 'Joe' to friends, 'kleptoclown' to their github group, 'dungeonmaster42' to their DND group, 'joesolutioner' to anyone who browses their personal website or business card, etc. that way they are not having to give out the phone number to strangers which represents Sim-jacking and spam risks. If you create a signal group and invite folks to it, you cannot remove members from the group (this is being worked on now) without them clicking the 'leave' button or creating an entire new group sans whoever needs to go, which causes loss of group history. Signal cannot have multiple mobile clients, only one mobile client and a single desktop version. WhatsApp Riot etc. all support clients in as many spots as you can login from. Again -> these are focused nitpicks, but in most cases Signal is much better for upholding the promise of 'you send someone a message and you have a reasonable sense that ONLY THEY will be able to read it' compared to the likes of Line/WhatsApp/FB messenger etc. |
What's hopeful in all this is that Signal is, slowly, catching up. Slack can roll out new features just by assigning a couple developers to it, and Signal has to coordinate new cryptographic research --- not just new cryptographic research, but research that produces something deployable at scale within the resources of a project like Signal! --- so Slack (and Wire and Keybase) are at a permanent advantage here.
But over time, Signal gets more and more usable without having to consider tradeoffs.