[farisjarrah]

From the report:

    The vast majority (99.9%) of Uber trips end without any safety-related issue at all. 
    For example, for the trips in 2017 and 2018:
        •1.4% of trips had a support request of any kind, most frequently for issues such as lost items, refunds, or route feedback.
        •0.1% of trips had a support request for a safety-related concern, and the majority of those concerns were about less-severe safety issues such as complaints of harsh braking or a verbal argument.
        •0.0003% of trips had a report of a critical safety incident,8 which are the incidents referenced in this report