[protomyth]

Well, I'm getting a little sick of Apple locking the actual owner of the device out and then telling us to go talk to the phone company who has no clue what Apple is talking about then fax in some documents that might or might not get Apple to unlock the device. The thought of this psychosis being brought to the Mac side of the house is just painful. I can only imagine how a non-technical person feels when their phone rebels on them and they aren't anywhere near an Apple Store. The last phone we had problems with had to be taken to a store some 400 miles away from the place where the person lived because a couple of weeks of BS phone calls didn't do it.

[scarface74]

How is Apple locking the owner of the phone out?

[protomyth]

Wish I knew the root cause. It's happened a number of times and passcodes and biometrics don't work and they have receipts. The phone is just locked. I assume there was a change made that they didn't understand or they just put the wrong code in. I just cannot chalk it ALL up to user problems given we hit the half-dozen point.