[danShumway]

The original people who contacted customer support got this message:

> "I apologize for the disruption to your existing workflows. Our aim is to build an editor that works for all Slack users to better format their messages and clearly communicate in channels, regardless of their technical expertise. While we are taking all feedback on board, disabling the new formatting tool isn't an option that we will be offering."[0]

It is of course possible that your particular request was super persuasive and caused them to change their mind, but the more likely explanation is the scale of the public backlash forced them to reconsider.

[0]: https://news.ycombinator.com/item?id=21592828

[ralmeida]

Of course OP was being rethorical, but I disagree that public outcry was necessarily the most likely cause. It could have had less influence than the massive amount of private paying customers feedback they undoubtedly received.