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by hko 5617 days ago
Do they have a competitor whose angle is customer-powered support? I don't know anything about this business, but this sounds like a response to a competitor.
2 comments
jnovek 5617 days ago
I think the competitor they're addressing in this case is tossing up a forum and calling that support. A competitor is not always another business.
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frzl 5617 days ago
They are working to create a distinction between their service and a service like GetSatisfaction.
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getsat 5617 days ago
GetSat and UserVoice are seen as competitors (even though they're really not). Also, the submitter is the CEO of UserVoice.
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rrwhite 5617 days ago
Yes, I am the CEO of UserVoice, I did submit this post and I approve this message. :)
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