That's true for almost any nontrivial transcendental algebraic or differential equation. Special functions to solve special cases are the norm.
We could repeat the same discussion at a lower level. Suppose you tell a bright middle schooler about the basics of integration, and the power rule. Then they ask,
"So what's the integral of 1/x? It can't be x^0/0..."
"That's a special case. It's a function called "natural logarithm", ln(x)."
"But what's the definition of that weird function?"
The ratio of right triangle legs is "easily solved" by tan(x). But that's magical/cheating to someone who hasn't studied trigonometry.
Lambert-W is a well known function with known approximation methods; once you reduce your problem to it (in this case, trivially), you can lean on that knowledge from others.
Before anyone jumps on me: I'm perfectly familiar and comfortable with functions that aren't defined in closed form.