[djohnston]

it costs 100 quid to go from heathrow to zone 3 via black cab, and about 35 for uber.

"Uber of course go with phone you then just don't show if they don't like the route and waste half and hour of yours. At least it was a two way conversation with a cabbie."

I completely disagree. The uber app shows the route the driver is taking and offers way more transparency than a black cab.

[lhopki01]

It doesn't matter if it shows the route. Uber in my experience will side with the driver if they take a bad route. I was swindled for triple the price because of a fictitious gas leak. Driver took a very circuitous route that just so happened to take in some very fast roads to increase distance and price. When I complained to Uber they just said it was a normal route. On the map the route looks like a sickle. How can anyone look at that as normal?

[Jommi]

I feel like you're not giving us all the details of this case. What do you mean by fast roads? Uber calculates price on both distance and time, so fast rides can also be to your advantage. How do you know the gas leak was fictitious?