[Sendotsh]

I moved to Android a couple of years ago as I was so frustrated with all the issues I was having (after being an iPhone user since the first iPhone) only to realise Android is the same mess of bugs and issues. It made me come to the conclusion that tech in general has just lost its path now, and the constant push for higher specs and more features has led to devices that suck at their basic use cases (but look at those pixel-level photo comparison!1one!).

I ended up switching back to an iPhone 8 this year, as it’s the last iPhone I found to actually “just work”.

[isostatic]

Tech has always been terrible. What was unusual about the iPhone was it just worked.

[wilbo]

I think this is the important takeaway for founders and product owners. People will eventually take "just works" for granted. If you make that your value prop (and you should) it is critical to continuously invest in ensuring your product always "just works". It doesn't matter if the alternatives don't. Your users will eventually turn on you.

[isostatic]

I think it's an important take away for product owners - if people chose your product because it 'just works', they aren't going to be happy when you change it so it doesn't 'just work' -- i.e. introducing reliability bugs, changing useful features, etc.

They may not leave immediately, but at some point a competitor will come up with a 'just work', and it will be very hard to get them back.

[eddieh]

I wish I never broke my iPhone 8. The Xr is terrible.