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by pitt1980 2407 days ago
Those ideas aren't mutually exclusive.

Sometimes people are more receptive about suggested solutions after you've expressed some solidarity.

"Yeah that does suck"

"That situation happened to me, it was a pain in the ass, I tried to do X, it didn't work that well, then I tried to do Y, it seemed to work ok, if I'm in that situation again, I'll probably go with Y"