[bdamm]

Inability to power on a build machine is not a serious issue. It is a temporary problem with many solutions. To suggest that the build may never happen would imply a much more serious problem. That does not seem like effective communication, it seems like reckless panic to me. Perhaps they thought the motherboard was fried. Even then it would be irresponsible to suggest that the build could not happen. Certainly communicating that there is a problem is a good thing, but offering up the possibility of no resolution when the diagnostic is only just beginning is not.

[DuskStar]

And if the issue was that the machine ate a power surge at some point and the hard drive (+other components) was fried? It may have no longer been practical to recreate and QA that build machine...