[hef19898]

Ah, sounds familiar! We didn't use carriers managed by the dropshipping supplier but rather in-house managed ones. Helped but made edge cases not covered by existing in-house solutions a real pain.

I like what I see so far from Convictional. But one thing that puzzles me with similar start-ups is the disregard for actual operations. Has nothing to do with Convictional so. But since I see that as an opportunity I put my money where my mouth is.

[rogerkirkness]

I agree with this. I don't think it's a software only problem, and we ran business units like this before we got into the software side. The operations side is harder (generally speaking) it's more that the enablement tech that exists isn't working for current sellers. That's partly on us to fix, and partly endemic to small sellers not having B2B sophistication. So solving the problem also requires solving the physical logistics problems and education gaps that exist. So far we're just focused on the software and to a lesser extent education. There are really good operators out there that we're trying to partner with, who tend to be weaker at the tech.