[Techonomicon]

The least interesting part of intercom at this point is the chatbox itself.

Intercom at this point is / is moving towards a tool to reach your customers / specific audiences sitting atop your eventing system to Target specific users at the right time (where a single one of those avenues may be through the chat widget).

The realized the least interesting part of this all is the chatbox itself, what's more interesting is leveraging internal information towards a better customer experience (through chat or other messaging channels)

[jaxn]

Do you think that holds true for both sales and support?