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by jacquesm
2406 days ago
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> Did you, dear sysadmin, pay anything for Google Chrome? No? Are you in any contractual relation to Google that covers your use of Chrome? The idea that because you did not pay anything for a product translates into 'you have no rights' really is getting old. Even if you don't pay you have plenty of rights and the provider of the software should not - and in many places can not - walk away claiming that because you did not pay you have no rights. It may not be the rights that you want, and it may very well be that certain behavior even if you don't like it is allowed but it just simply isn't true that you have no rights. And that contractual bit runs both ways: companies have tried to argue time and again that free users of websites and software products were bound by EULAs, that means you can't now turn around and suddenly claim that there is no contractual relationship. Yes, there is no paper contract. But you are in a relationship and if Google or any other provider claims that they have rights by the definition of the word 'consideration' so do you. |
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I am not doubting that such rights exist. But I am doubting that you have any legal right to demand Google to not enable a generally non-destructive and well-intentioned feature in some randomly chosen installations of the software that just by bad luck happens to have a bug which makes the software non-functional (but not actively harmful) in your particular terminal server environment. There clearly was no malicious intent behind this particular issue, and Google is not obliged to test every single feature on every possible combinations of systems, including every kind of remote terminal solution imaginable.
And, having established that the legal system does not help you here, I additionally doubt that you have any other leverage over Google to make them not do such feature enablements in randomly chosen installations if you don't pay for the software and if you don't happen to be a company of huge size (which might allow you to threaten to switch your hundreds of thousands of users to a different browser). But if you paid for it, Google just might be interested in keeping that cashflow flowing, and thus might be inclined to put the additional effort in to create an option for you to disable these random feature enablements, and/or to disable them outright for the paid Enterprise installations.