[timfalls]

1) We're aware the credentials thing - it's a problem, and we're working to resolve. Here is a community discussion with more details: http://send.gd/CLf

2) We do our best to monitor blacklists and proactively notify customers as soon as we detect their placement on an RBL. We also recognize that some RBL information may get past us in certain instances. To address this, we're increasing support staff by 66% next Monday. Finally, it should be noted that some RBL's are legit, while others are, frankly, scams and exist for the wrong reasons.

3) Some things we offer to address this issue: set your own policy for bounce removal and remove them as often as you like; disable bounces so that we don't track bounces at all; get bounce notifications - as soon as the bounce occurs, you can remove it over our Web API.

4) This example could be account specific (please contact [e-mail] so we can look into your account and work to debug). However, it could be more general - we realize our website is far from perfect and are working daily to make improvements. We invite any and all bug/feedback/feature reports so we can investigate, address, and deploy the fixes and enhancements that are most important to users.