[iPadDeveloper]

Exactly. It's funny that some people are 'blaming the customer' for loving a service so much that he gets upset when the people who run it act like this.

Not only can they not be trusted to run the service, but they act unprofessional when you complain. Customers complain, get over it. Learn to deal with it constructively.

David's response is not constructive and William's feedback is very valuable. Period.