[clojurerocks]

Im sorry but rather being respectful to the problems that hes having as a paid premium user all youre doing is being condescending and downright rude to the guy. Personally if i was the guy id stop using your company.

You know if you had treated him with respect and actually discussed the problems with him and apologized and just simply said youre working on it and sorry for the problems. Youd probably have a happy customer for life. Instead you have people that have nothing to do with the situation making it much much much worse then it could have been. Not a very good business move frankly. I mean they teach this stuff in entrepreneurship 101.

[rhizome]

Have you ever worked for a business that has had site problems? Let me tell you, when you are trying to fix something that can't be fixed in two minutes, some guy emailing the entire company saying "i hate u and u have no export functionality," when Tumblr indeed has a lot of export functionality, then "go away" is perfectly appropriate.