This assumes we blocked people for no reason just to engage them, or that there was some automated blocking or something. At the time, all this stuff was manual, so once someone was blocked, it was because there was a real problem.
Now, every once in awhile we would get the "johnny logged into my computer and did it, not me." For technical and privacy reasons, we can't really block people, just computers. So, ya, they stayed blocked.
Is it perfectly fair? Nope. But simplifying a TOS definitely cut down on arguing with people, which was a win for us.
That's probably a good thing. If people can't figure out which rule they broke, then they don't understand the rules, and they'll probably break them again soon.
(of course, if everyone complains that they don't see the problem, then maybe it's the mod that doesn't understand the rules, or the rules are ambiguous)
Or, its possible they should be able to appeal it because the company got something wrong, and the violation isn't there. Besides this feels excessively paternalistic.
Now, every once in awhile we would get the "johnny logged into my computer and did it, not me." For technical and privacy reasons, we can't really block people, just computers. So, ya, they stayed blocked.
Is it perfectly fair? Nope. But simplifying a TOS definitely cut down on arguing with people, which was a win for us.