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by corin_
5615 days ago
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I wasn't taking interest into account in my example. 5% profit of $500/year is $25/year. I'm too lazy to work out compound interest over 45 years considering that a new $25 is being added each year, however: 45 * $25 = $1125 If you invested $1125 for 45 years at an interest rate of 4%, you'd end up with $6571. (And investing $1125 over 45 years gets you more back than only adding $25 a year to the investment.) Obviously it's possible to do better than 4%, but I would suggest that, then, however you are investing the money is "how you are making money", not "having a lifelong customer". So, have I completely misunderstood your example, or was your maths way way off? |
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When he said 5% profit he meant 5% interest. Result depends on the figures you put in, but if you can get people to spend hundreds of dollars on your business every year of their life, you are probably in possession of a mechanism providing interest well over 12% or 15% annually. Which makes the value per customer much higher.
IKEA is one of the companies that successfully transformed the culture of one or several nations to their own benefit and routinely creates lifetime customers from infant to the grave.