[dsfyu404ed]

>It seems like there isn't any thought being put into possible edge cases for policy and here seems to be little recourse for people to get out of it

There's often someone who wants to fix the bug when it comes up but unless it's mission critical over time it drops in priority and fades into the nothingness of the backlog and in the rare instances when the bug comes up it still keeps getting dealt with manually.

This isn't unique to government but the fact that government has a monopoly on many of the services it provides and the onus is often on the citizen to take action to avoid some sort of default action against them certainly does not help them find motivation to fix the edge cases quickly.