[eiopa]

The 24/7 support sounds promising. This has been their Achilles heel for many years.

Anecdotally, I once checked into an Airbnb with a leaky roof. After spending a good 20 minutes trying to get to a human (a small eternity when you’re in an unfortunate situation), Airbnb asked that I spend hours negotiating with my non-responsive host on a solution, which is obviously nonsensical given the situation.

Being able to instantly talk to someone and feel like I am being taken care of would have made all the difference in the world. Instead, I churned from their platform.