[tonyedgecombe]

>What services business?

As margins fell in hardware businesses most of the manufacturers shifted to selling what used to be included in the product as separate service. This then gets extended out to related domains. It's quite common for a corporation to outsource their whole print room to a company like Xerox.

Unfortunately Xerox it's also common to shut down your print room and send more emails instead.

[bluedino]

All the smart printer sales guys got out of the business 5-10 years ago. Companies renew less and less printer/copiers on the contracts every year.

Sadly, less printers = less document management so things are really bad at those places now.

Meanwhile in manufacturing, we still use printers and nobody makes a good laser with a rear paper exit anymore