[wcarron]

To be honest, their return policy is still awesome. You can return things after a whole year of use. They changed it because people were abusing the return policy and treating it like a rental.

It makes sense that they stopped offering a lifetime policy. 1 year is still generous. They also offer price adjustments up to 2 weeks after purchase (if a sale starts, for example).

[mc32]

That’s the thing. A company like REI wants to do good by its customers, but a large enough fraction of them make it into a game. I knew people who’d buy something outgrow it and return it to buy the new thing they wanted. I mean, c’mon, but there you have it, the same old ugly reason we can’t have nice things for long. People abuse these niceties till they adjust or die.