[Retric]

Yea, I assume you do both of those things. My point is eating your own dogfood in this case is owning a 400 apartment complex not renting at a 400 unit complex.

Landlords care more about how much it's going to cost to service the elevator(s) vs replace them. When it's cheaper to replace a refrigerator than repair it. They don't care about how efficient the refrigerator is unless they bundle electricity cost into rent.

Tennents care about how much electricity that refrigerator costs them and how quickly they will have a working refrigerator.

Landlords don't like hearing from tennents because it's costing them money. Automated emails are great if the landlord was going to send it anyway and pointless if they don't already do it. Automated rent payments don't really help them when they can collect a late fee in a few days etc. However, automated printing of those late fees is vary helpful. :evil:

PS: Hidden fees don't just pad the bottom lines for CC companies and banks; apartment complex love that action.