[jolmg]

I don't remember that happening to me back when I had an issue where the dates of all my emails got screwed up (that was kind of my fault, btw). Due to the nature of the problem (and probably most problems that require support), it was obvious they'd need access to help me, though.

[brongondwana]

I think I remember this one :) I've certainly had a few of that sort come to me, particularly back when I was hacking on the backend server more of the time.