[hiei]

Sometimes you can't. Many folks do not actually care what they do for work. It's a paycheck. To give you a better answer: documentation. The biggest headache people can have onboarding is not knowing where to access simple information or how to do their job properly.

[objectionabool]

I guess my worry is more that people are very invested in their technical work, and when prompted are aware of the problems in the company culture - but just seem less interested in being part of the solution.