[lixtra]

> 2. If you are told that the original property is not available, contact Airbnb right away...

Can you ask your friend how to contact Airbnb such that you get a reasonable fast response, say within 1h?

[ejain]

I don't know anyone at Airbnb, but simply contacted them via https://www.airbnb.com/help/contact-us/channel, and had someone respond right away. YMMV.

[lixtra]

Thanks. Your thread should be on top.