[patejam]

One screw up isn't going to keep me away, as I've had mostly good experiences with Airbnb.

Is it worth a one time screw up of $200 for my years of positive experiences? For me, yes.

If the ratio of positive to negative experiences starts going down, I'll be finding other ways to vacation.

Likewise, if a grocer messes up once, but I've been going to them for years without issue, I'm going to let it go. If it starts happening more often? I'll look for other ways to get my groceries.

(Side note: I've been booking more hotels recently. But that has to do with cost and convenience mostly, not false listings or false cleaning fees or anything else like that).