[crtlaltdel]

thanks for the thorough response!

i’m not now, nor ever have i been a member of a national chain’s loyalty program. as i had noted, my experience is an outlier. i’ve never had the dreaded endless-line issue, could handle two signature and a half dozen initial boxes without it being an undue burden (at the time). i never rent from airport locations, only local franchisees. this alone may account for my experience; a small franchise location in an area with a major airport may be more inclined to strive for great customer experience where possible. obviously my experience doesn’t scale!!

best of luck. i’m sure you will see success and light a fire under national chains to up their game. win:win