[sfgweilr4f]

This section resonated with my experience:

"For example, we heard stories of school guidance counsellors who insisted that parents take time off from minimum-wage jobs to attend case conferences because guidance counsellors and psychometricians do not work evenings."

This is indicative of a lot of service providers especially government departments. Pure arrogance and inflexibility. Those same departments then complain about low participation and/or lazy people "who can't be bothered" or who "don't follow up" their various "government intervention" plans.