[kazlock]

I'm not arguing for or against tracking, but I disagree with some of these assumptions:

1) 99% of users who have a bad experience are not going to be bothered to figure out how to record, review, and submit their session for the benefit of the service provider. If a page has issues loading, they're just going to give up and move on to the next thing.

2) User tracking isn't really related to performance in the first place. If some server side operation is failing or taking a long time to load, engineers will find out (and probably get paged) with user-agnostic internal performance metrics.

3) User tracking isn't just about finding out what's broken with the site, its about understanding how the site is being used in general so that you can validate your assumptions and make product decisions backed by data.

[codedokode]

> If a page has issues loading, they're just going to give up and move on to the next thing.

It means that they are fine with these issues and don't need to have them fixed.

[kazlock]

Or it means they're just going to switch to $competitor's product that doesn't have this issue.