[deevus]

Bonjoro is great for reducing churn. https://www.bonjoro.com

Check out how Matt Ragland from ConvertKit uses it here: https://www.bonjoro.com/uses

Disclaimer: I'm the CTO

[taneq]

Honest question, doesn't this creep people out? I mean, I'm obviously not the target market but I find it awkward enough when sites pop up those "Hi I'm <name>, how can I help you?" chat windows even though I know they're just a script. I can't imagine how I'd feel if I'd bought something a while back from a site and I got a personalized video from the person running it.

(Then again I did buy a Klein bottle a few years back and it came with basically a photo commentary of it being shipped and that was absolutely awesome, so...)

[khuknows]

Bonjoro is such an awesome idea! I was aware of it, but never thought to actually try it out myself. I'll look into it!

[Freeboots]

So, how exactly does this work? You get a notification that a customer has triggered your bonjoro, and then you record a video and send it to them via email?

[deevus]

Generally it works like this

- Discrete event (new signup, product purchased, new blog subscriber etc)

- Task is created in Bonjoro

- Bonjoro user records a video and it is sent to the person who caused the event