[SiVal]

I'm always astonished (slow learner or beginner's mind, you decide) at the Q&A Amazon section Amazon offers for its products when I see how many "I don't know" answers there are. Someone posts a question, "Does it list an artificial sweetener as one of its ingredients?", and several people will always answer, "I'm sorry, I don't know," "I have no idea, I don't own this product" etc. What?! Do all of these people somehow imagine that every posted request for info is being personally directed at them? Are these the people I'm standing in line with at the DMV? Do they all think I'm the crazy one? (Am I?)

Juxtapose this with the local news interviews and it all makes a strange sort of sense....

[magashna]

Yes, because Amazon emails those questions to you directly if you've bought the product before. Sometimes the questions are very specific, thus "I don't know"

[elliekelly]

To be fair the crazy Amazon responses are at least partially due to Amazon[1] but I do think it's still kind of nuts to respond. I always picture my Grandma as the person answering because she seems to think every email has been sent with as much thought and care as a hand written letter.

Interesting r/mildlyinfuriating thread[2] about it.

[1] https://webapps.stackexchange.com/questions/66739/amazon-que...

[2] https://www.reddit.com/r/mildlyinfuriating/comments/4200oz/w...