[delfinom]

>The metro card in NYC is also pretty outdated, the whole metro system looks terrible but talking strictly about technology even the ticket machines are problematic, touch screens that don't work properly and so on; buying bus ticket in PABT is also a quite bad experience.

The Metrocard is what one would call a hi-rel product, it hasn't been replaced because it works (baring the annoyance of the turnstile readers which one can eventually master and never have an issue). It is being phased out now in favor of NFC and contactless card payments by 2022. It's only really recently that NFC support has become widespread in private industry anyway and most banks have resisted the same on issuing contactless cards due to cost (and little or no retailer support until recently). They are also adding a buyable in cash payment card for those that dont have a phone or credit card for the poorer folks that don't have the luxury (essentially contactless Metrocard).

Touchscreens are another fun animal. The reason many suck is because they are resistive instead of capacitance touch. They can be made far more resilient against damage/vandalism than a capacitive touchscreen of a phone where the agency would go bankrupt repairing them every day. Downside is, resistive screens do really suck.