[biddlesby]

How does this quote demonstrate that the service provider was not at fault?

[rasengan]

“We failed by contracting an unreliable server provider...”

They are casting blame on the provider. Providing remote access tools is not a fault. Failure by NordVPN to disable said access is the issue, yet they passed the blame on.

[metalliqaz]

Okay that makes sense. I read differently, like they had fabricated the story about the service provider's management console.