[ithinkinstereo]

Yes, but that is a pedantic technicality that misses the point. Google markets Nest's ease-of-use and plug-and-play simplicity to non-tech users. That's a critical piece of the product's value proposition: that it just works and you don't have to think too much about it. For user security not to be a major design consideration from the onset seems extremely shortsighted... especially since this is an internet-connected camera that you're placing all over your home. Not thinking about security and privacy implications was Google's first failing. The second failing is its broken culture when it comes to customer support.