[pm7]

> They'll send a technician to your location (typically within the week) and replace whatever parts needed for free.

My Dell Latitude had included "next business day" 3 years warranty. I used it twice (to get motherboard and display replaced) and they sent technician next working day. There were a bit more failures then I would expect, but warranty was great and I happily bought 2 more years (5 years total) for equivalent of about 200 USD plus tax.

[tekknik]

This is interesting, if an Apple laptop failed that often then passive aggressive posts would be made on HN explaining how it’s needed repair too much and the owner would like to switch to something else and would like recommendations on what to buy.

[pm7]

The second "failure" was about small flaws on display (mostly visible on white background). I didn't actually expect them to replace it, but they did.

I've also heard from friends that E7*70 had a bit higher failure rate than usual. It still seems (subjectively) to be much lower than Apple's issue with keyboard. Most importantly, they fixed it almost immediately.

Today, I don't expect things to not break. I'm still annoyed when they do, but more important is what happens after failure, how long (and how much effort) does it take to get things working again.