[lotsofpulp]

The better solution for businesses is to figure out potential future net income of a caller based on their caller ID, and then place them in the queue accordingly.

This already happens via rewards programs that route you to quicker or better support agents if you're in a higher rewards tier, implying that you're worth more to the business.

Perhaps one can even obtain income or credit information, or glean it from the caller's address based on median income or home price history.

[ska]

This only works well if they staff/build infrastructure for a reasonably short wait time for everyone, because too many disgruntled users will cost you also.