[rmetzler]

A lot of times the steps are actually necessary, because the request isn't followed. That was my problem when I had a coach teaching me about NVC. I wasn't able to communicate effectively with them and I was really stressed out.

I think there are technical people who just care about getting things done and other people who need to have a nice package, because they want their feelings not to be hurt. These are the people who start their requests in chat with "Hi, how are you? Do you have time, I need something ..."

The only way to communicate with these people is NVC.