[crooked-v]

> there's significant incentive for employees to lie to the algorithm and hit "It's ready" before it's physically ready

It's the same with fast food in general. One of my first jobs was at a McDonald's where the standard practice was to hit the 'finished' button for any order that was taking 'too long', at which point the people doing food prep would have to keep track of a sequence of three or four orders in their head. As you can imagine, errors were constant, but customer satisfaction was less important to management than satisfying this imaginary metric.