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by usaphp
2444 days ago
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> Yes! I wish more developers would heed this. I think a lot of us know this, but customers demand more...I am selling a scheduling app for small businesses, and I wish I can just make the app better instead of building new features, but if you have over 1000 customers chances are you are constantly getting 10-15 new feature requests on a daily basis, it's hard to ignore those, especially when some customers give low ratings to your app with reasons like "missing feature X", even tho the feature was never promised to them. |
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What I've tried to do at work is to leverage other programs as much as possible.
For example, many customers want our program to massage the data slightly, or maybe augment it with some fixed values etc. Instead of making dozens of different ways to do this, I focused on making it easy to export data to Excel (or similar) and import it back in again. The import/export routine is generic enough that it takes me 15 mins tops to add it to a new form if it needs a bit of custom handling. If it's just a generic grid it's a one-liner.
Similar for file integrations. We can do (S)FTP, again with a reusable framework making it a breeze to add. For anything else we just access a (shared) directory and the customer can use what they want.
Fortunately for us though, we don't rely on ratings as such, so we can be a bit more strict.