[kanokun]

Products die young or live long enough to become complex "enterprise software" that a subset of its users hate immensely.

I would also like to point out enterprises have unique and complex workflows which require these softwares to have such complexity. I worked for a a big bank and every new manager/director/partner tried to bring in change by introducing more complex workflows and more checks.

So it's not a software problem its a people problem. It starts of as a thing that could be done on a white board and then you end up using complex Service now UI to do the same stuff.